Return & Refund Policy

At Kipawco, we want you and your furry companion to be happy with every purchase. If you're not completely satisfied with your order, we're here to help.

Please review our Return & Refund Policy below.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must meet the following conditions:

Unused and unworn
In original condition
Free from pet hair, odors, stains, or damage
Returned with original packaging and tags (if applicable)

For hygiene and quality reasons, we may refuse returns that do not meet these requirements.

Sizing Notice

Please carefully review the size chart before placing your order. As pet breeds and body shapes vary, sizing issues alone do not indicate a product defect. If you are unsure about sizing, please contact us before ordering and our team will be happy to assist.

Non-Returnable Items

The following items are not eligible for return:

Final sale or clearance items
Gift cards
Customized or personalized products
Items that have been worn, washed, altered, or damaged after delivery
Products returned without prior authorization

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery.

Please include:

Your order number
A description of the issue
Photos or videos showing the problem

After reviewing your request, we may offer:

A replacement item
A partial refund
A full refund

If the issue is determined to be our responsibility, Kipawco will cover any applicable return shipping costs.

How to Start a Return

To request a return, please contact us at:

Email: info@kipawco.com

Please include:

Order number
Reason for return
Photos of the item (if applicable)

Our support team will review your request and provide return instructions if your return is approved.

Please do not send items back without prior authorization.

Returns sent without approval may not be accepted.

Return Shipping Costs

If the Return Is Due to Our Error

Examples include:

Incorrect item received
Damaged product
Defective product

Kipawco will cover the return shipping cost.

If the Return Is Due to Customer Preference

Examples include:

Ordered the wrong size
Changed your mind
No longer wanted the item

The customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is caused by our error.

Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 3 business days.

Refunds will be issued to the original payment method used during checkout.

Please note that your financial institution may require additional time to post the refund to your account.

Order Cancellations

If you need to modify or cancel an order, please contact us as soon as possible at:

info@kipawco.com

Before Shipment

Orders canceled before shipment are eligible for a full refund.

After Shipment

Once an order has been shipped, it can no longer be canceled and must follow the standard return process.

Lost Packages

If your package has not arrived within the estimated delivery timeframe, please contact us.

We will work with the shipping carrier to investigate the issue and help provide an appropriate resolution.

Return Address

Please do not return products to the address listed on our website or package.

Once your return request is approved, we will provide the appropriate return address and instructions.

Unauthorized returns may experience delays or be rejected.

Need Assistance?

If you have any questions regarding this Return & Refund Policy, please contact us: