Shipping Information
At Kipawco, we are committed to providing a reliable and transparent shipping experience for our customers across the United States.
Please review the information below regarding order processing, shipping times, and delivery policies.
Shipping Rates
We currently ship to addresses within the United States.
| Order Value | Shipping Cost |
|---|---|
| $59.99 and above | Free Shipping |
| Under $59.99 | $6.99 Standard Shipping |
Shipping fees are calculated and displayed during checkout.
Order Processing Time
All orders are processed within 1–3 business days after payment has been successfully confirmed.
Please note:
- Orders are processed Monday through Friday.
- Orders are not processed on weekends or public holidays.
- During peak seasons, promotions, or holidays, processing times may be slightly extended.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Estimated Delivery Time
Standard Shipping
- Processing Time: 1–3 Business Days
- Shipping Time: 7–15 Business Days
- Total Estimated Delivery Time: 8–18 Business Days
Delivery times are estimates and may vary depending on:
- Delivery location
- Carrier operations
- Weather conditions
- Holiday shipping volume
- Customs or transportation delays
Order Tracking
Once your order ships, you will receive a tracking number via email.
Please allow a few business days for tracking information to become active after shipment.
You can monitor your shipment's progress using the tracking details provided.
Warehouse Locations
Our primary warehouse is located in China, and we also work with additional fulfillment centers when available. Orders will be dispatched from the location that can best fulfill your order based on inventory availability and delivery destination.
Delivery Information
Orders may be shipped from one of our fulfillment facilities depending on inventory availability and destination.
Packages are typically delivered by trusted carriers such as:
- USPS
- UPS
If no one is available to receive the package, the carrier may leave the parcel in a safe location or provide instructions for redelivery or pickup.
Incorrect Shipping Information
Please ensure that your shipping address, email address, and contact information are correct before submitting your order.
Kipawco is not responsible for delivery issues caused by:
- Incorrect or incomplete shipping addresses
- Undeliverable addresses
- Refused deliveries
- Unclaimed packages
If a package is returned due to an address issue, additional shipping charges may apply.
Damaged or Lost Packages
If your package arrives damaged, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the damaged item
- Photos of the package and shipping label
If a package is lost during transit, please contact us and we will work with the shipping carrier to investigate the issue and provide an appropriate resolution.
Order Changes and Cancellations
If you need to modify or cancel your order, please contact us as soon as possible.
We cannot guarantee changes or cancellations once an order has entered processing.
Orders that have already been shipped cannot be canceled.
Taxes and Duties
For orders shipped within the United States, customers will not be required to pay additional duties or import fees upon delivery.
Any applicable charges will be displayed during checkout.
Need Assistance?
If you have any questions regarding shipping, please contact us:
Business Name: Kipawco
Email: info@kipawco.com
Phone: +86
Service Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)
We strive to respond to all customer inquiries within 12–24 business hours.